Return Policy

Standard Limited Return Policy

STANDARD LIMITED RETURN POLICY: ABI will consider a refund on return requests initiated within thirty (30) days of delivery to the customer of UNUSED equipment. This is not a no-questions-asked return policy. Return requests that do not comply with this limited return policy will be denied. Items may only be returned for a refund with ABI’s express written consent. ABI encourages customers to exercise caution when placing an order, as once an item ships, the customer will be responsible for all round-trip shipping and handling charges incurred by ABI Attachments, Inc.. Shipping and handling charges are non-refundable. When the customer receives the product(s), they must retain the shipping pallet and packing materials, as these will be required to return the product. Refunds are limited to the product’s purchase price and sales taxes paid, less any fees or expenses owed to ABI as set forth herein. An additional restocking and refurbishment fee of 25% may be applied if the product’s retail value has been reduced due to any form of use. These aforementioned expenses, which the customer owes, will be deducted from the refund amount, including the original outbound carrier freight cost, the return inbound freight cost, and any restocking or refurbishment fees incurred. If the customer has utilized financing or has not paid ABI Attachments, Inc. monies sufficient to cover the expenses outlined above, the customer will be required to pay these expenses in full before a return authorization will be issued. Return requests for product(s) with customer-caused damage will be denied. The customer must email photographic evidence as requested by ABI, sufficient to determine the product’s condition, and immediately discontinue use of the product(s). The customer must also take pictures of the product(s) after preparation for return shipment to document product condition and packaging before the carrier takes possession. ABI Attachments, Inc. will not assume responsibility for returns that are improperly packaged. The customer will not be responsible for damage caused by the carrier during the return if the product(s) are adequately packaged. The customer must assist in loading the truck in the same manner as it was received. Eligible refunds will not be issued until all products are returned to ABI’s possession and inspected. ABI retains the exclusive and sole right to determine whether an item is eligible for return, exchange, refund, or cancellation once it has been shipped. Exchanges are only authorized for warranty replacement or replacement due to outbound freight damage. The customer shall not be responsible for damage caused by the shipping company during delivery of the product(s), provided such damage is noted on the delivery receipt at the time of delivery or the shipment is marked as “Damaged” and refused. Applicable limited warranties cover defects in material and workmanship for their respective periods. The return authorization request evaluation period ends thirty (30) days after the customer has initiated a return request, if the return authorization is approved it must be completed and all the goods returned to ABI Attachments’ possession at the originating address within a forty-five (45) day period of the return authorization creation date; if either of these two periods expire due to customer delay or refusal, the return authorization will be permanently denied. To initiate a return request, call the ABI Attachments Customer Service department at 877-788-7253 (8:00 a.m. – 5:00 p.m. EST, Monday through Friday).