ABI - Preparing For Delivery

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Thank you!

Throughout the life of your ABI product, our team is here to assist you. We are committed to delivering a remarkable ownership experience for each of our customers. So whether you’re needing help with initial setup and operation, or you’re an experienced pro needing to replace wear parts, we are here to serve you. While we do offer self service support resources online, we are most proud of the service provided by our exceptionally experienced customer service team. No matter your ABI related question or concern, we are here to walk with you throughout ownership of your ABI product(s).

Toll-Free Phone Support 877-788-7253

Monday – Friday, 9am – 5pm EST
Customer Service Support: [email protected]
Logistics/Shipping Support: [email protected]
Product & Warranty Documentation

Equipment Offloading Requirements

Please ensure you’ve discussed your comprehensive offloading plan with your product specialist. An overview of the delivery process including your responsibility as a customer can be viewed here

Critical Customer Delivery Responsibilities

Delivery Truck Access: The carrier will deliver your order to the end of your driveway or commercial dock. You will be responsible for assisting in the offloading process in the location, at or near the end of your driveway, where the delivery driver chooses. You will then be required to move your order from the end of your driveway to your desired location. If you do not have machinery that is capable of moving your order, you may be required to assemble your equipment and connect it to a tow vehicle at the end of your driveway. Some carriers will not drive down dirt or limited access roads. If you live on a dirt road or believe the delivery truck may have trouble accessing the end of your driveway, please contact us immediately. ABI may need to arrange additional services or plan for an alternate delivery location if your delivery requires the carrier to drive down a dirt or limited access road. Changes in delivery plans and services may incur additional charges.
Unloading The Truck: An authorized individual, that is at least 18 years of age, MUST be present at the time of delivery to conduct the delivery inspection. Also, this person MUST be skilled in the operation of any machinery required to be used during the offloading process. Your order may come boxed, banded, or shrink-wrapped. You may need to have snips, a utility knife, work gloves, safety boots, and safety glasses available for use. Most ABI equipment requires the assistance of a forklift, tractor with front-end loader, or a lift gate to offload. We have already discussed an offloading plan and ordered freight accessorials for you based on your direction. We have charged you for the services listed on your Sales Order. You may be required to pay additional charges if additional services are needed to deliver or offload your order.
Delivery Inspection: Upon delivery, you will need to thoroughly inspect your purchase for any damages or shortages (missing pieces). ABI nor the carrier will be responsible for damage or shortage if you do not indicate damage or shortage on the document the delivery driver asks you to sign (BOL). Depending on your order, this may require you to remove shrink-wrap, banding, or cardboard packaging to visibly inspect your order for damage and shortage. INSPECT THE ORDER WHILE THE TRUCK DRIVER IS PRESENT. If damage or shortage is found, you must sign the BOL (document the driver provides) “Damaged.” If you have any questions about what constitutes damage or shortage please call 877-628-8825 before the driver leaves.
Terminal Or Customer Pick Up: If you selected a carrier or factory pickup option, the carrier or ABI will contact you when the order becomes available for pickup. You will receive a notification with pick up instructions including address, hours of operation, contact names, and numbers. Please ensure your vehicle or trailer has the appropriate space and payload capacity to transport your new equipment legally. Please be sure to inspect the tool and sign for any damages or shortages BEFORE accepting the shipment. Damage and shortage must be notated on the document the carrier provides you.

Due to the size and weight of this tool you need to be prepared for the following. If any of the below responsibilities are of concern, you must call 877-628-8825 immediately.

ABI is committed to protecting consumer privacy online. Your personal information will never be sold, leased or in any way given to any third party company or individual without your consent. If you choose to give us personal information via the Internet that we or our business partners may need — to correspond with you or process an order, for example — it is our intent to let you know how we will use such information.

General Conditions:
The user must be 18 years of age to submit personal contact information to abiattachments.com. The user expressly authorizes ABI Attachments, Inc. to provide special offers and conduct business by way of the phone number and/or email address the user provides. The user may opt-out at anytime by contacting [email protected]. ABI Attachments will not sell, rent, or share the user’s personal information. By accessing this site, or by placing an order through this site, you agree to be bound by the terms of use below, including any future changes. If you do not want to be bound by these terms of use, don’t access or use this site. Please call 877.788.7253 for assistance. All the content on this site is Copyright 1997-2021 ABI Attachments, Inc. All rights reserved.

Website Usage Restrictions:
You agree to use this Website only for lawful purposes. The following are prohibited actions, but not limited to, 1) misrepresenting the identity of a user; 2) tampering with this Website; and 3) conducting any type of fraudulent activity.

Use of Third Party Websites & Services:
ABI uses common third party websites and/or services to host website content, collect analytic data (non-identifiable), bookmark and forward web pages, enable shopping cart functionality, calculate shipping costs, process financing offers, process credit cards and archive purchase history and invoices. Personally identifiable information is never transmitted to these third party websites or services unless it is vital for function. (Such as processing a credit card) In most every case the user has control over whether or not to submit personal information, however it may be required to process an online order. User agrees and understands the user is bound by the terms of use of these third party websites or services. The Terms of Use for these services are always found at the bottom of the screen whenever the user interacts with these third party websites or services. To bypass these third party websites or services simply call 877.788.7253 to process your order over the phone.

Security of Information:
We use our best efforts to ensure the security of personal information submitted by users. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When we collect other information from our users, it is stored in an area where the general public does not have access to it.

See full terms & conditions